About This Business
2 East Cirt, Melbourne, VIC 3020, AU
About This Business
Mediport is a leading logistics provider specializing in the pharmaceutical industry, offering a comprehensive range of services including interstate delivery, cold storage facilities, and direct client collection and delivery. With a strong presence across Australia, including locations in New South Wales, Queensland, Victoria, Western Australia, South Australia, and the Northern Territory, Mediport is well-equipped to handle the complex logistics needs of pharmaceutical companies, wholesalers, manufacturers, state governments, and medical specialists. The company's fleet of over 80 vehicles, including refrigerated vans and dual-zone pallet trucks, is GMP validated and ISO 9001:2015 certified for GMP and GDP, ensuring the highest standards of quality and compliance. Mediport's services include real-time temperature monitoring, proof of delivery, and sign on glass with logger photo POD, providing customers with complete visibility and control over their consignments. Whether it's overnight or two-day delivery, cold storage, or direct delivery, Mediport's team is dedicated to providing exceptional service and ensuring the safe and efficient transportation of pharmaceutical products. With its commitment to quality, compliance, and customer satisfaction, Mediport has established itself as a trusted partner in the pharmaceutical logistics industry.
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Customer Review
Disappointed with the Lack of Transparency in Temperature Monitoring
I've been working with Mediport for a few months now, and while their services seemed comprehensive at first, I've encountered several issues that have left me questioning their reliability. Specifically, their real-time temperature monitoring system has failed to provide us with consistent and accurate data, which is crucial for our pharmaceutical shipments. On multiple occasions, we've received deliveries with inconsistent temperature logs, and when we've tried to address these discrepancies with the team, we've been met with vague explanations and a lack of concrete actions to rectify the situation. Furthermore, their customer service, while friendly, seems to lack the technical expertise to adequately address our concerns. As someone who's worked in logistics for years, I expect a higher level of transparency and accountability, especially when it comes to something as critical as temperature control. Until they can demonstrate significant improvements in this area, I would caution others in the pharmaceutical industry to carefully consider their options. The worst part is that we've had to implement our own additional quality control measures to ensure the integrity of our shipments, which defeats the purpose of outsourcing our logistics in the first place.
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