About This Business
About This Business

Umpqua Bank is a financial institution dedicated to providing banking services to its customers. With a strong emphasis on security and customer protection, the bank warns its customers about the rise of phishing calls that spoof Umpqua Bank's or Pacific Premier Bank's numbers on Caller ID. The bank advises customers not to respond to unexpected calls or messages and instead contact them directly using the number on the back of their debit card or on the bank's website. Umpqua Bank offers online banking services, allowing customers to manage their accounts securely. The bank's commitment to customer safety and security is evident in its efforts to educate customers about potential scams and provide them with the necessary tools to protect themselves. By prioritizing customer protection and security, Umpqua Bank aims to build trust with its customers and provide them with a safe and reliable banking experience. Umpqua Bank's services include location-based banking, allowing customers to find and visit their local branches. The bank's website provides customers with easy access to their accounts, as well as resources and information to help them make informed financial decisions. With its focus on customer security and convenience, Umpqua Bank strives to be a trusted and reliable banking partner for its customers.

Customer Review
SW
Samantha Worried

June 05, 2025

★★☆☆☆ 2/5
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Security Measures Fall Short of Expectations

As someone who values security above all else, I was disappointed to find that Umpqua Bank's measures didn't quite live up to my standards. While I appreciate the warnings about phishing calls and the advice to contact them directly, I found the online banking system to be somewhat clunky. The two-factor authentication process, although well-intentioned, often resulted in delayed login times and frustrating error messages. Furthermore, I was surprised to discover that not all of their customer service representatives were well-versed in the bank's security protocols, which raised some concerns about the consistency of their protection measures. The location-based banking feature, although convenient, sometimes failed to accurately locate nearby branches. Overall, my experience with Umpqua Bank left me feeling uncertain about the effectiveness of their security measures, which is a major concern for someone like me who prioritizes financial safety above all else.

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Company Overview
Umpqua Bank
★★☆☆☆
2.0/5 (1 reviews)

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