About This Business
About This Business

True Value is a hardware store chain that provides a wide selection of products and expertise to help homeowners complete their projects. With a focus on supporting independently owned and operated stores, True Value aims to turn any homeowner into a 'HARDWARE HERO.' The company offers exclusive in-store offers, online-only coupons, and helpful project tips and advice to its email subscribers. True Value's product range includes various categories such as wild bird food, power mop starter kits, and gardening tools. The company also provides a range of DIY project guides and tips on its website, including topics such as fall lawn care, outdoor grilling, and cleaning and storing garden tools. True Value's mission is to support its customers through the highs and lows of every home project, and its stores are committed to providing excellent customer service. With a strong online presence and a network of local stores, True Value is dedicated to helping homeowners achieve their project goals. The company's values are reflected in its commitment to accessibility, with an accessibility statement available on its website. True Value is a trusted brand in the hardware industry, and its stores are a valuable resource for homeowners and DIY enthusiasts alike. By providing high-quality products, expert advice, and a range of resources and guides, True Value is the go-to destination for anyone looking to complete a home project. Whether you're a seasoned DIY expert or just starting out, True Value has the tools, expertise, and support to help you succeed. With its strong focus on customer service, product quality, and community involvement, True Value is a company that is dedicated to making a positive impact on the lives of its customers and the communities it serves.

Customer Review
BD
Brenda DIYdisaster

June 06, 2025

★★☆☆☆ 2/5
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Not My Hardware Hero Experience

I'm still trying to figure out how a hardware store can so thoroughly disappoint. As someone who's tackled her fair share of DIY projects, I was expecting a lot more from True Value. The wild bird food section, which I was actually looking for, was completely disorganized - like they just threw all the bags on a shelf and hoped for the best. And don't even get me started on the 'expertise' they claim to offer. I asked one of the staff about the best power mop starter kit for my floors, and they just shrugged and told me to 'check the website.' Um, I'm in a store, can't you just help me? The gardening tools looked ancient, and when I tried to find some DIY project guides, the staff seemed put off, like I was bothering them. For a place that claims to support 'HARDWARE HEROES,' they sure didn't make me feel like one. The whole experience felt like a chore, and the lack of enthusiasm from the staff made me wonder if they really care about their customers at all. Maybe I just caught them on a bad day, but until they step up their game, I'm taking my DIY dreams (and my bird food needs) elsewhere.

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Company Overview
True Value Company, L.L.C.
★★☆☆☆
2.0/5 (1 reviews)

(800) 897-3112

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