About This Business
About This Business
Open Road Mercedes-Benz of Bridgewater is a premier dealership dedicated to providing a refined and seamless Mercedes-Benz experience. Located at 1250 US Highway 22 in Bridgewater, New Jersey, the dealership boasts a beautiful showroom that houses an extensive inventory of new and certified pre-owned Mercedes-Benz models. From the C-Class to the S-Class, and including the GLA/GLC/GLE/GLS SUVs, customers can explore the latest models and experience the attention to detail that defines Open Road's approach to sales and service. The dealership is also home to a dedicated AMG Factory Performance Center, catering to customers who crave the performance side of Mercedes-Benz. Open Road of Bridgewater prioritizes delivering the highest quality service in the industry, with a focus on personalized care and ongoing support. The dealership offers Express Service, providing on-the-spot maintenance in about an hour or less, as well as an online service scheduling tool and knowledgeable Service Advisors. Strategically positioned to serve customers throughout Somerset, Morris, and Hunterdon counties, Open Road Mercedes-Benz of Bridgewater is the destination for exceptional vehicles and outstanding customer experiences. With a strong commitment to being a good neighbor, the dealership has upgraded its sales and service facility to an official Mercedes-Benz Autohaus, blending luxury and technology with a deep understanding of the local community's needs. Whether you're in the market for a new vehicle or require maintenance and support for your existing Mercedes-Benz, Open Road of Bridgewater is dedicated to providing an experience that is just as exceptional as the vehicle you choose.
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Customer Review
Luxury Expectations Not Met at Open Road
I recently visited Open Road Mercedes-Benz of Bridgewater, anticipating a seamless and refined experience, as their marketing suggests. Unfortunately, my encounter was marred by a lack of attention to detail and subpar service. The dealership's beautiful showroom, boasting an extensive inventory of new and certified pre-owned Mercedes-Benz models, initially impressed me. However, upon closer inspection, I noticed that the vehicles were not as meticulously maintained as I had expected from a premier dealership. The sales team seemed more focused on making a sale than understanding my specific needs and preferences. I was particularly disappointed by the limited knowledge of the sales staff regarding the AMG Factory Performance Center, which I was keenly interested in. The Express Service, which promised on-the-spot maintenance in about an hour or less, took significantly longer than expected, and the online service scheduling tool was not as user-friendly as advertised. What struck me as odd was the disconnect between the dealership's commitment to being a good neighbor and the actual experience I had. The upgraded facility, designed to blend luxury and technology, felt more like a sleek facade than a genuine effort to understand and cater to the local community's needs. Overall, my experience at Open Road Mercedes-Benz of Bridgewater fell short of the luxury standards I have come to expect from the Mercedes-Benz brand. Perhaps it was an off day, but as a potential customer, I left feeling underwhelmed and uncertain about returning for future service or purchases.
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Company Overview
Open Road Mercedes-Benz
1250 US Highway 22, Bridgewater, NJ 08807-2911, US
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