About This Business
About This Business
Howard Marten Process Systems, part of the Hebeler group of companies, is a leading designer and builder of lubrication systems, seal oil systems, and cooling systems for large rotating equipment OEMs worldwide. Their primary markets include power generation, mining, and oil and gas. As a 'value add' industrial distributor, they provide fuel system solutions for lubrication, coatings, pumping, spraying, and filtering applications to OEMs and end users. With a strong focus on customer satisfaction, Howard Marten offers the 'Hebeler Advantage', which includes multiple industry-leading brands under one roof, an in-house team of skilled engineers and designers to customize products, an assigned Product Manager to manage engineered solutions from concept design to installation and startup, and two manufacturing facilities to build products or systems. Additionally, they provide after-market parts and field service support. With a long-standing brand presence in the power generation, mining, and nuclear industries, Howard Marten Process Systems (HMPS) designs robust lubrication systems, seal oil systems, and cooling systems. Their capabilities include engineering, manufacturing, and after-market parts and field service, catering to various industries such as power generation, petrochemical, pulp and paper, and more. By leveraging their expertise and resources, Howard Marten aims to deliver high-quality solutions that meet the unique needs of their customers, setting them apart as a trusted partner in the industry. With a commitment to excellence and a customer-centric approach, Howard Marten Process Systems continues to evolve and expand its offerings, solidifying its position as a leading provider of process systems solutions.
Customer Review
Underwhelming Experience with Howard Marten Process Systems
I must say, my encounter with Howard Marten Process Systems was a resounding disappointment. As a seasoned professional in the power generation industry, I had high expectations from a company that boasts about its 'Hebeler Advantage' and 'customer-centric approach.' Unfortunately, their actual service fell woefully short. The assigned Product Manager seemed more interested in pushing their 'industry-leading brands' rather than genuinely understanding our specific needs. The customized solutions they offered were not only overpriced but also lacked the innovation we were promised. Furthermore, the after-market parts and field service support we received were subpar and overly bureaucratic. For a company that claims to prioritize customer satisfaction, Howard Marten Process Systems certainly failed to deliver in our case. Perhaps they should focus more on substance rather than touting their long-standing brand presence. Until they address these shortcomings, I would not recommend them to my peers.
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Company Overview
Howard Marten Company Limited
875 Dillingham Road, Pickering, Ontario L1W 2Y5, CA
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