I must say, my experience with City Car Gallery was an unmitigated disaster from start to finish. The team, which I was led to believe was dedicated to providing exceptional service, seemed more interested in pushing vehicles out the door than in genuinely assisting customers. The salesperson I dealt with was overly aggressive, barely allowing me to ask questions before launching into a well-rehearsed sales pitch. The finance department, touted as passionate about finding the best solutions for customers, presented me with a limited range of options that seemed designed more to benefit the dealership than the buyer. The vehicle I purchased, which was supposed to be thoroughly inspected and serviced, had several issues that became apparent shortly after I drove it off the lot. The Australia-wide shipping service they advertised was not only more expensive than quoted but also resulted in my vehicle being damaged in transit. The insurance packages they offered seemed overpriced and provided minimal actual coverage. What struck me as particularly disturbing was the lack of accountability and willingness to address problems once they arose. Despite their claims of prioritizing customer satisfaction, it became clear that once the sale was made, I was no longer a priority. The focus on getting customers behind the wheel sooner seemed to translate into rushing through the sales process without ensuring that all needs were met or questions answered. My interaction with City Car Gallery has left a sour taste, and I would caution anyone considering doing business with them to proceed with extreme caution. The promise of quality, reliability, and exceptional customer service was nothing more than a facade, hiding a more cynical approach to sales and customer relations. In a market filled with options, I would strongly advise looking elsewhere for a more genuine and satisfying car-buying experience.