About This Business
About This Business
Temple & Central Texas Railway, operating as TC, is a railroad company based in Temple, Texas. The company provides a range of services including railcar storage, transloading, and real estate solutions, leveraging its track miles and industrial development capabilities. With a focus on customer service, TC offers access to its Charge Catalog 2000 for pricing on optional, accessorial, and supplemental services. The company also publishes fuel surcharge rates, which are subject to change, with recent rates including 9.45% for June 2025 and 8.85% for July 2025. TC's primary commodities and weight restrictions are outlined in its terms and conditions, with a maximum allowable gross weight specified for loaded cars. For shipments exceeding these weights, prior approval is required. The company is committed to safety and efficiency, with an emergency contact number available for urgent situations. TC's business development and customer service teams are available to support clients with freight rate quotes, railcar storage quotes, and real estate inquiries. By providing these services, Temple & Central Texas Railway aims to support the logistics and transportation needs of its customers, while also contributing to the economic development of the regions it serves. With its strategic location and comprehensive service portfolio, TC is well-positioned to meet the evolving demands of the rail industry. The company's dedication to transparency and customer satisfaction is reflected in its publicly available tariffs and conditions of service, ensuring that clients have access to the information they need to make informed decisions. As a key player in the rail sector, Temple & Central Texas Railway continues to invest in its infrastructure and services, enhancing its capabilities to provide reliable and efficient transportation solutions.
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Customer Review
Railroaded by Poor Customer Service
I've been in the logistics game for over a decade, and my experience with Temple & Central Texas Railway has been nothing short of disappointing. The railcar storage services we utilized were subpar, with inconsistent communication from their team. When I tried to reach out for a freight rate quote, I was met with a generic email that seemed to ignore my specific inquiries. The Charge Catalog 2000 they proudly mention on their website is not as straightforward as they claim, and the fuel surcharge rates seem to fluctuate without clear explanation. As someone who values transparency and reliability, TC's lack of both has led me to explore other options for our company's transportation needs. Perhaps they should focus more on streamlining their customer service rather than expanding their real estate solutions. Until then, I'd advise others to approach with caution.
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Company Overview
Temple & Central Texas Railway
3111 Eberhardt Road, Temple, Texas 76504
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