About This Business
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Corner of Fourth & Grand Street, Troy, NY 12180, US

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About This Business

Franklin Hospitality Group, operating through its historic venue Franklin Plaza, is a premier event space and fine dining provider located in the heart of Downtown Troy, New York. With a rich history spanning over 170 years, the building itself is a landmark, offering a unique blend of elegance and warmth that leaves a lasting impression on all who enter. The experienced and professional team at Franklin Plaza is dedicated to ensuring that every detail of an event, whether it be a wedding, celebration, meeting, or special occasion, is meticulously attended to, surpassing the expectations of its guests and allowing them to create memories that will last a lifetime. The venue boasts beautifully decorated spaces, including a stunning ballroom and a rooftop terrace that offers unparalleled views, making it a standout in the Capital Region. Guests have consistently praised the venue for its incredible service, delicious food, and attentive staff, solidifying Franklin Plaza's reputation as a top choice for those seeking an exceptional event experience. By combining historic charm with modern amenities and a commitment to excellence, Franklin Plaza under the Franklin Hospitality Group has established itself as a leading destination for special occasions, offering tailored packages to suit every need and preference. Whether you're planning an intimate gathering or a grand celebration, the team at Franklin Plaza is poised to deliver an unforgettable experience, making your special day truly unforgettable.

Customer Review
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Regina Pembleton

June 06, 2025

★★☆☆☆ 2/5
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A Night to Forget at Franklin Plaza

I'm still trying to process the disappointment that was my wedding reception at Franklin Plaza. With its historic charm and promises of 'meticulous attention to detail,' I expected an unforgettable experience. What I got was a series of mishaps that left my guests and me bewildered. The ballroom, while stunning in pictures, felt cramped and poorly lit. The rooftop terrace, touted for its 'unparalleled views,' was closed due to 'unexpected maintenance,' which we were not informed about until the day of the event. The food, which had been a major selling point, was lukewarm and underseasoned. But the true kicker was the service. Our coordinator seemed overwhelmed, and simple requests were met with confusion and delay. For a venue that prides itself on 'surpassing expectations,' Franklin Plaza fell woefully short. Perhaps the venue's long history has made it complacent, relying on its reputation rather than delivering on its promises. Whatever the reason, my experience was a resounding disappointment, and I would caution others against making the same mistake.

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Company Overview
Franklin Hospitality Group
★★☆☆☆
2.0/5 (1 reviews)

Corner of Fourth & Grand Street, Troy, NY 12180, US

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