About This Business
Southern California, California, USA
About This Business
First General Bank is a full-service commercial bank dedicated to creating value for its customers. With a strong emphasis on developing business and professional relationships within the Southern California area, the bank prioritizes personalized customer service, ensuring that each employee understands the importance of putting the customer first. The bank's mission is built around providing responsive, valuable, and quality services tailored to the unique needs of its clients. First General Bank offers a range of financial products and services, including deposit accounts such as savings, checking, and money markets, as well as loans, including SBA loans, designed to help businesses reach their goals. The bank is committed to the safety and security of its customers' assets, providing resources and tips on fraud prevention, data breach response, and secure mobile banking practices. By going the extra mile for its customers, First General Bank has established itself as a trusted financial partner in the community. With its customer-centric approach and comprehensive suite of banking solutions, First General Bank is poised to continue delivering superior service and support to its clients, helping them navigate the complexities of the financial landscape and achieve success.
Customer Review
Misplaced Trust: A Cautionary Tale of Incompetence
I'm still trying to wrap my head around the sheer disappointment that is First General Bank. As a small business owner in Southern California, I thought I'd found a financial partner that truly understood my needs. Their mission statement sounds wonderful - personalized service, tailored solutions, and a commitment to security. But, in reality, it's all just empty promises. The moment I needed help with a loan application, the 'responsive' and 'valuable' services they tout were nowhere to be found. Endless phone calls, unreturned emails, and a general sense of disorganization made what should have been a straightforward process into a nightmare. When I finally got someone on the phone, they seemed put off by my questions and lacked any real knowledge about their own products. The 'customer-centric approach' they brag about is nothing more than a marketing gimmick. I've had better luck with a national chain bank, and at least they didn't pretend to care about my business. To anyone considering First General Bank, let this be a warning: their words are hollow, and their service is subpar. Look elsewhere for a bank that actually delivers on its promises.
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