About This Business
About This Business
Primetorg is an online retailer based in Ukraine, specifically in the city of Odessa. The company offers a wide range of products for the home, including household appliances, tools, lighting, and more. They pride themselves on quick delivery, with orders being shipped on the same day or the next day, ensuring that customers do not have to wait long for their purchases. Primetorg provides various payment options, including cash on delivery, bank transfer, and payment by card, making it convenient for customers to shop with them. The company also offers delivery through several courier services, such as Nova Poshta, Rozetka, Ukrposhta, and Meest. Primetorg's product categories include multimeters and testers, measuring and calibration tools, coffee makers, electronics, home appliances, sports and leisure products, goods for the home, automotive products, beauty and health products, and more. The company aims to make shopping convenient for its customers, providing a user-friendly website and a variety of payment and delivery options. With a focus on customer satisfaction, Primetorg strives to be a reliable and trustworthy online retailer in Ukraine. The company's mission is to provide high-quality products at competitive prices, ensuring that customers have a positive shopping experience. By offering a wide range of products and convenient services, Primetorg aims to become a leading online retailer in Ukraine, serving customers across the country. With its commitment to quality, convenience, and customer satisfaction, Primetorg is an excellent choice for those looking for a reliable online shopping experience.
Customer Review
Disorganized Delivery and Unhelpful Customer Support
I recently made a purchase from Primetorg, expecting a seamless shopping experience given their claims of quick delivery and convenient payment options. Unfortunately, my encounter was marred by disorganization and unhelpful customer support. The product I ordered, a multimeter, was supposed to be shipped the next day, but it took over a week to arrive, and when it did, it was damaged. The packaging was flimsy, and it seemed like no care was taken to ensure the item's safety during transit. When I contacted Primetorg's customer support about the issue, I was met with a lack of urgency and empathy. They seemed more interested in following a script than in resolving my problem. The communication was slow, and it took multiple attempts to even get someone to acknowledge my complaint. The return process was also cumbersome, with unclear instructions and a lack of assistance from the support team. Given the wide range of products Primetorg offers, from household appliances to automotive products, one would expect a more streamlined and customer-centric approach. However, my experience suggests that there's a significant gap between their mission to provide high-quality products and convenient services and the actual execution. For an online retailer aiming to be a leader in Ukraine, Primetorg needs to work on its logistics, customer support, and overall shopping experience to meet the expectations of its customers.
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