About This Business
About This Business
Shadow Hills Garage Doors is the leading garage door repair and installation company in the Coachella Valley, serving areas such as Indio, California, Desert Hot Springs, Sky Valley, Palm Springs, Cathedral City, Palm Desert, Coachella, and North Shore. With a dedicated team of professionals, they provide top-notch repairs and installations, ensuring that customers' garage doors function smoothly. The company understands the importance of a well-functioning garage door and strives to deliver exceptional service with a smile. Whether customers need to upgrade their current door or require a brand-new installation, Shadow Hills Garage Doors has got them covered. Their services include installations, replacements, and repairs, and they are committed to providing excellent customer service. Customers can easily book a service and choose a time that works for them, and the company also offers online chat with a service professional. Shadow Hills Garage Doors is licensed, with a license number of 1032201, and operates from Monday to Friday, 8:00 am to 5:00 pm, and Saturday to Sunday, 8:00 am to 2:30 pm. With their expertise and commitment to customer satisfaction, Shadow Hills Garage Doors is the go-to company for all garage door needs in the Coachella Valley. The company's mission is to provide prompt and reliable service, and their team is always ready to help. By choosing Shadow Hills Garage Doors, customers can trust that they will receive high-quality workmanship and exceptional customer service. The company's goal is to build long-term relationships with their customers, and they strive to achieve this by providing personalized service and ensuring that every customer is completely satisfied with their work. With their strong reputation and commitment to excellence, Shadow Hills Garage Doors is the perfect choice for anyone looking for a reliable and trustworthy garage door repair and installation company.
Customer Review
Garage Door Disaster: A Cautionary Tale of Shadow Hills
I'm still fuming as I write this review about my disastrous experience with Shadow Hills Garage Doors. As a homeowner in Palm Springs, I thought I was in good hands with a local, licensed company (license #1032201). Boy, was I wrong! Their 'dedicated team of professionals' seemed more like a bunch of disorganized, uncommunicative individuals who didn't care about my time or satisfaction. The initial appointment was scheduled for between 9 am and 12 pm, but the technician didn't show up until 2 pm, with no call or update. When I asked about the delay, I was met with a shrug and a vague apology. The 'top-notch repair' they advertised turned out to be a quick fix that didn't even last a week. My garage door started malfunctioning again, and when I called to report the issue, I was put on hold for over 20 minutes before being told that someone would 'get back to me soon.' Soon? It's been three days, and I'm still waiting. The online chat feature they boast about? Completely unresponsive. I've tried to book a follow-up service, but their website keeps glitching, and their phone lines are always busy. For a company that claims to understand the importance of a well-functioning garage door, they seem remarkably unconcerned with actually delivering on that promise. With their 'strong reputation' and 'commitment to excellence,' I expected so much more. Instead, I got subpar service, ignored phone calls, and a garage door that still doesn't work properly. Save your sanity (and your garage door) and steer clear of Shadow Hills Garage Doors. 1/10 would not recommend.
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