About This Business
About This Business

Legrand CRM is a highly configurable Customer Relationship Management (CRM) system designed to help small to medium-sized B2B companies operate more efficiently without increasing their employees' workloads. The company's philosophy is centered around providing practical, intuitive, and powerful features that are easy to integrate with accounting systems, websites, and other business applications. Legrand CRM offers both On-Premise and Cloud solutions, allowing businesses to choose the deployment method that best suits their needs. The On-Premise solution is ideal for companies with existing IT infrastructure, while the Cloud solution provides simplicity and flexibility. With Legrand CRM, businesses can enjoy seamless integration with Outlook or Gmail, ensuring that everyone is on the same page with customer leads, tasks, and support issues. The system is designed to provide a full customer history at the fingertips of team members, enabling them to quickly respond to any query and provide outstanding customer service. Legrand CRM is committed to delivering a return on investment that can be measured in weeks, not months or years. The company's motivation is to provide businesses with useful tools that help them get the job done, with a focus on ease of use, practicality, and functionality. By leveraging Legrand CRM's native accounting integrations and configurable screens, businesses can tailor the system to their specific needs and boost team productivity. With its flexible and intuitive design, Legrand CRM is an ideal solution for businesses looking to streamline their sales process and grow their customer relationships. The company's mission is to help businesses thrive by providing a CRM system that is both powerful and easy to use. By choosing Legrand CRM, businesses can expect to see significant improvements in their sales process, customer service, and overall productivity. The company's commitment to delivering high-quality solutions and exceptional customer service has earned it a reputation as a trusted partner for businesses looking to implement a CRM system. With its comprehensive features, flexible deployment options, and dedication to customer satisfaction, Legrand CRM is an excellent choice for businesses seeking to take their customer relationships to the next level.

Customer Review
AT
Amanda Thompson

June 05, 2025

★★☆☆☆ 2/5
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Fell Short of Expectations

I was really looking forward to implementing Legrand CRM for our small business, but unfortunately, it didn't live up to the hype. The onboarding process was clunky, and the support team seemed overwhelmed. We opted for the cloud solution, but the integration with our existing systems was more complicated than anticipated. The interface, while intuitive at first glance, became cumbersome as we delved deeper. Customization options, although plentiful, required a significant amount of time and technical expertise to set up correctly. The promised seamless integration with Outlook was not as smooth as advertised, often resulting in duplicated contacts and tasks. Perhaps the most disappointing aspect was the lack of follow-up from the Legrand CRM team after the initial setup. For a company that prides itself on delivering a return on investment quickly, we've yet to see any tangible benefits. The system's potential is evident, but the execution and post-sale support have been underwhelming. Until they refine their process and enhance customer support, I would caution other small businesses to carefully weigh their options before committing to Legrand CRM.

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Company Overview
Legrand CRM Pty Ltd
★★☆☆☆
2.0/5 (1 reviews)

Australia

+1 888 361 0611

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