About This Business
About This Business
The SAQ, or Société des alcools du Québec, is a Quebec-based company that specializes in the retail and distribution of alcoholic beverages. With a strong presence in the province, the SAQ operates numerous stores, including the one located at 1211, autoroute Duplessis in L'Ancienne-Lorette. This particular store, identified as succursale 33582, offers a wide range of products and services to its customers, including wine, spirits, and beer. The store is committed to providing excellent customer service and aims to inspire its customers with its products and offers. The SAQ also offers personalized services, such as the SAQ Inspire program, which allows customers to receive tailored recommendations and exclusive offers. In addition to its in-store services, the SAQ also offers online shopping with free delivery to the store for orders over $75, estimated to arrive within 3 to 5 business days. The company is dedicated to making its products and services accessible to all, with features such as accessible facilities for people with disabilities and ample parking, including designated parking for people with disabilities. The SAQ is also committed to protecting its customers' privacy and has implemented measures to ensure the confidentiality of their personal information. As a responsible retailer, the SAQ strives to provide a positive and enjoyable shopping experience for its customers, while also promoting responsible drinking habits. With its wide range of products, personalized services, and commitment to customer satisfaction, the SAQ is a leading retailer of alcoholic beverages in Quebec.
Customer Review
Disappointment in a Bottle: Overpriced and Underwhelming
I'm not sure what's more astonishing, the exorbitant prices or the utter lack of enthusiasm from the staff at the SAQ store on autoroute Duplessis. As someone who's been a loyal customer for years, I've come to expect a certain level of quality and service from this Quebec institution. Unfortunately, my latest visit was a resounding disappointment. The selection of wines, while extensive, seemed to cater more to the masses than the discerning palate. I was looking for a specific Bordeaux, only to find it was out of stock – again. The staff, though polite, seemed as uninspired as the store's décor. When I inquired about the SAQ Inspire program, I was met with a shrug and a vague promise to 'look into it.' For a company that prides itself on personalized services, the experience felt decidedly impersonal. Perhaps it's time for the SAQ to rethink its strategy and focus on providing value to its customers, rather than simply relying on its provincial monopoly. Until then, I'll be taking my business (and my wine budget) elsewhere.
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