About This Business
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1400 S Lumber St, Chicago, IL 60607, US

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About This Business

Amtrak is a leading transportation company in the United States, offering a convenient and comfortable way to travel across the country. With no middle seats and more comfort on board, Amtrak makes travel easy for its passengers. The company provides various amenities, including private rooms with complimentary meals and priority boarding, as well as onboard dining options ranging from traditional dining to informal cafe service. Amtrak also offers generous baggage allowances, making it a hassle-free experience for travelers. Passengers can easily book their trips, check train status, and access helpful information through the Amtrak app. As an Amtrak Guest Rewards member, every ride counts, and members can earn points toward reward travel, upgrades, and more. With a strong commitment to customer satisfaction, Amtrak strives to provide an enjoyable and stress-free travel experience for all its passengers. Whether it's a long-awaited trip or an impromptu getaway, Amtrak is the perfect choice for travelers seeking comfort, convenience, and flexibility. The company's mission is to provide high-quality transportation services that meet the evolving needs of its customers, while also promoting a culture of safety, sustainability, and excellence. With its extensive network of routes and stations, Amtrak is well-positioned to serve the transportation needs of people across the United States. By choosing Amtrak, passengers can enjoy a unique and rewarding travel experience that combines comfort, convenience, and scenic beauty. As the company continues to grow and evolve, it remains committed to its core values of customer focus, safety, and sustainability, ensuring that every passenger has a positive and memorable experience on board. Amtrak's history dates back to 1971, when it was formed as a government-funded corporation to take over the operation of intercity passenger rail services in the United States. Since then, the company has grown and expanded its services, introducing new trains, routes, and amenities to meet the changing needs of its customers. Today, Amtrak is one of the largest and most recognized transportation companies in the United States, with a reputation for quality, reliability, and customer service. With its strong brand and commitment to excellence, Amtrak is poised for continued growth and success in the years to come.

Customer Review
SF
Samantha FrustratedTraveler

June 05, 2025

★★☆☆☆ 2/5
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Delayed, Disappointed, and Still Trying to Get Home

I'm writing this review as I sit on the train, which is currently delayed for the third time today. I was supposed to arrive at my destination hours ago, but it seems like Amtrak has other plans. The onboard amenities are nice, I'll give them that - the private room was comfortable and the food was decent. However, the constant delays and lack of communication from the staff have made this trip a nightmare. I've tried to use the mobile app to get updates, but it's been glitchy and unhelpful. As an Amtrak Guest Rewards member, I expected more. The points I've earned seem worthless when the trains don't run on time. I've had to deal with rude staff, overcrowding, and a general sense of disorganization. The safety and security measures are appreciated, but they don't make up for the overall incompetence of the company. I've traveled with Amtrak before, but this experience has left a sour taste in my mouth. Unless they seriously revamp their operations and customer service, I'll be taking my business (and my reward points) elsewhere.

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Company Overview
Amtrak
★★☆☆☆
2.0/5 (1 reviews)

1400 S Lumber St, Chicago, IL 60607, US

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