About This Business
Ballarat, Australia
About This Business
Raceline Motorcycles, founded in 2010 by Matt Polson, has established itself as one of Australia's most reputable GASGAS dealers. With a strong emphasis on customer service, the company has grown to offer a wide range of products and services to motorcycle enthusiasts. Located in Ballarat, Raceline Motorcycles boasts a modern, fully equipped service centre with qualified mechanics who can take care of any bike, regardless of the make or model. The company stocks an extensive range of motorcycle clothing, helmets, boots, and other safety equipment, as well as a variety of oils and lubricants, filters, spares, tyres, and tools. Raceline Motorcycles is an authorised GASGAS Motorcycle Dealer and carries a wide range of GASGAS models, including 4 stroke and 2 stroke models, as well as electric and enduro bikes. The company's success has been recognised through its win at the Ballarat Business Awards, where it secured the PowerFM Small Business Award. With its commitment to customer service and its extensive range of products and services, Raceline Motorcycles has become a go-to destination for motorcycle enthusiasts in Australia. The company's founder, Matt Polson, also known as 'Polso', has played a key role in the company's growth and success. Raceline Motorcycles' mission is to provide the best possible service and products to its customers, and its vision is to continue to be one of the leading motorcycle dealers in Australia. The company's values include a strong emphasis on customer service, a commitment to quality, and a passion for motorcycles. With its experienced team of mechanics and its wide range of products and services, Raceline Motorcycles is well-equipped to meet the needs of any motorcycle enthusiast. Whether you're looking for a new bike, need to service your current one, or are just looking for some advice, Raceline Motorcycles is the perfect place to go. The company's website also offers a range of resources and information for motorcycle enthusiasts, including news, reviews, and tips. Overall, Raceline Motorcycles is a company that is dedicated to providing the best possible service and products to its customers, and its commitment to customer service and quality has made it one of the leading motorcycle dealers in Australia.
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Customer Review
Disappointing Experience with Raceline Motorcycles
I recently visited Raceline Motorcycles in Ballarat, expecting a top-notch experience from one of Australia's most reputable GASGAS dealers. Unfortunately, my encounter was a letdown. The service centre, although modern and fully equipped, had a lengthy wait time for even the simplest of inquiries. The staff seemed overwhelmed, and it took multiple attempts to get someone to assist me. The range of products, including motorcycle clothing and accessories, was impressive, but the prices were steeper than I anticipated. As an enthusiast of 2-stroke models, I was excited to explore their GASGAS collection, but the sales team lacked the in-depth knowledge I was hoping for. The founder, Matt Polson, or 'Polso', was not available during my visit, which might have made a difference, given his reputation. Overall, while Raceline Motorcycles has a solid reputation and a wide range of products, my personal experience was marred by poor customer service and high prices. Perhaps they were just having an off day, but as a potential customer, I left feeling underwhelmed and undecided about returning.
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