Sutherland Volkswagen
About This Business
Sutherland Volkswagen is a reputable dealership located in Kirrawee, NSW, dedicated to providing exceptional sales, service, and finance solutions for Volkswagen enthusiasts. With a team of factory-trained technicians and a commitment to using only genuine Volkswagen parts, the dealership ensures that every vehicle receives the best possible care. Whether you're looking for a new or used Volkswagen, need to book a service, or require finance assistance, Sutherland Volkswagen's expert team is always ready to help. The dealership boasts a large range of used vehicles online, making it easy for customers to find their perfect match. Sutherland Volkswagen prioritizes convenience, striving to make servicing as simple and swift as possible, so customers can get back to their daily lives without hassle. By offering competitive national offers, featured used cars, and a user-friendly online booking system for services, Sutherland Volkswagen demonstrates its dedication to customer satisfaction. As part of the broader Volkswagen network, Sutherland Volkswagen stays connected with the latest offers, ensuring customers have access to the best deals available. With trading hours accommodating various schedules, including weekends, and a convenient location at 501 Princes Highway, Kirrawee, NSW 2232, Sutherland Volkswagen is the go-to destination for all Volkswagen needs in the region.
Categories
Customer Reviews
1 total reviews
Bernadette Waters
June 06, 2025Disappointing Experience at Sutherland Volkswagen: Lack of Transparency and Overpriced Services
I recently had the misfortune of dealing with Sutherland Volkswagen for the servicing of my 2018 Volkswagen Golf. As a loyal Volkswagen owner, I expected a higher level of service and transparency from a reputable dealership like Sutherland Volkswagen. Unfortunately, my experience was marred by a lack of communication, overpriced services, and a general sense of disorganization. The service team seemed uninterested in addressing my concerns, and the waiting area was uncomfortable and lacking in amenities. To make matters worse, the final bill was significantly higher than initially quoted, with several 'optional' services added without my explicit consent. While I appreciate the dealership's commitment to using genuine Volkswagen parts, the overall experience left a sour taste in my mouth. Perhaps it's time for Sutherland Volkswagen to re-evaluate their customer service strategy and focus on building trust with their clients. Until then, I would caution potential customers to carefully review their service quotes and be prepared for a potentially frustrating experience. Rating: 2/5 stars
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Company Information
Address
501 Princes Highway, Kirrawee, NSW 2232, Australia