Riptide Partners

About This Business

Riptide Partners is a leading provider of customer experience solutions, empowering companies to make the cultural transformation necessary to compete and win in a customer-centric world. With a distinctly nimble approach, Riptide Partners offers tailored solutions to meet the unique needs and context of each company, leveraging powerful tools, proven methodologies, and best practices to drive transformational cultural, behavioral, and customer experience improvements. As one of only two Managed Solution Partners of Medallia, Riptide Partners' team of experts, led by CEO and Co-Founder Paul Klass, and VP Business Development John Morello, utilizes Medallia's leading technology platform to drive large-scale operations of customer experience programs to their highest level of success. Riptide Partners' solutions are designed to deliver immediate value, creating accountability and driving focused action to build trust and loyalty by empowering and engaging people across the entire employee journey. With experience across various industries, including contact centers, retail, sales, and distributed field-based services, Riptide Partners helps companies like yours make the cultural transformation it takes to compete and win in a customer-centric world. By providing expert guidance, real-time actionable feedback, and a ready-made CX function tailored to Sports & Entertainment, Riptide Partners enables companies to reorient their business to better serve the customer, establishing and measuring operational KPIs with robust dashboards and understanding, anticipating, and powering proactive engagement at every interaction. With a strong commitment to its unshakable values of being customer-focused, results-oriented, and passionate about delivering actionable insights, Riptide Partners is dedicated to helping companies achieve the fastest insights, fastest action, and fastest ROI. Whether it's through its employee experience solutions, certified CX advisory partner, or market research done right, Riptide Partners is the partner of choice for companies seeking to make a lasting impact in the customer-centric world.