Pohaku Resort Management
About This Business
Pohaku Resort Management is a professional management company specializing in providing exceptional services to the hotel, vacation ownership, fractional, and residential management industries. Founded on the philosophy of personalized management services, the company understands the challenges associations and properties face in today's environment. With a team of professional and alliance partners, Pohaku Resort Management brings real solutions to its clients. The company was co-founded by Shawn W. Ericson, CHA, PCAM, who has over 30 years of experience in the hospitality industry, including 22 years as a leader in the Vacation Ownership Industry. Ericson has served in executive positions with notable companies such as Marriott, Hilton, and Starwood, and holds the highest designations within the American Hotel Association, ARDA, and Community Association Institute. Pohaku Resort Management's goal is to provide personal solutions to the challenges many resorts and properties face, recognizing the significant changes in the hospitality industry over the past several years. The company offers a range of services, including flat-rate exchanges, exclusive bonus time opportunities, and fantastic member-only rates at vacation destinations worldwide. With a focus on personalized management services, Pohaku Resort Management has become a trusted partner for many associations and properties. The company's commitment to exceptional service and real solutions has earned it a reputation as a leader in the resort management industry. By providing advanced, up-to-date services and solutions, Pohaku Resort Management helps its clients achieve their goals and overcome the challenges they face. With its team of experienced professionals and its focus on personalized service, Pohaku Resort Management is the go-to solution for associations and properties looking for a reliable and effective management partner. Whether it's helping clients navigate the complexities of the vacation ownership industry or providing expert guidance on property management, Pohaku Resort Management is dedicated to delivering exceptional results and building long-term relationships with its clients. As a testament to its commitment to excellence, Pohaku Resort Management has received praise from its clients, who appreciate the company's personalized approach and dedication to providing real solutions. With its strong leadership, experienced team, and focus on exceptional service, Pohaku Resort Management is poised to continue its success and remain a leader in the resort management industry.
Customer Reviews
1 total reviews
Aiden Lawson
June 05, 2025Underwhelming Experience with Pohaku Resort Management
I'm not typically one to write reviews, but my recent experience with Pohaku Resort Management left a sour taste in my mouth. As someone who's worked in the hospitality industry for years, I was expecting a more personalized approach from a company that prides itself on tailored management services. Unfortunately, the team at Pohaku Resort Management seemed more focused on checking boxes than actually listening to our needs. The communication was lackluster, and it took multiple follow-ups to get even the simplest questions answered. For a company led by someone with over 30 years of experience, like Shawn W. Ericson, I expected more. The testimonials on their website must be from a different universe because our experience was far from exceptional. Maybe they're just spread too thin, trying to manage too many properties at once, but as a client, I shouldn't have to deal with the consequences of their growth. Needless to say, we're exploring other management options that can actually deliver on their promises of personalized service and dedication to finding solutions.
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Company Information
Address
Pohaku Resort Management, P.O. Box 2313, Windermere, FL 34786
Phone
Added
June 05, 2025