Onsite Pros
About This Business
Onsite Pros is a woman and minority-owned solution provider that specializes in reimagining, rebuilding, and reviving businesses through rollout, remodel, and store refresh services. With over 30 years of experience serving nationally operating corporate entities across the US, Canada, Puerto Rico, and the UK, they have established themselves as a reliable partner for facilities management and construction projects. Their services include new equipment upgrades, low voltage, rebranding/de-branding, seasonal marketing installs, fountain upgrades, vanilla shell buildouts, bathroom remodel/refresh, office space builds, partitions, walls, kitchens, corporate restacking, new furniture installs, lighting upgrades, graphic updates, power washing programs, bollard install, parking lot stripping, and miscellaneous initiatives. Onsite Pros prides itself on creating unforgettable customer experiences and making the process simple and efficient for its clients. They work closely with their clients to align expectations and goals, create a plan, and execute it while allowing the client to focus on their business. By bridging the gap between facilities management and construction, Onsite Pros addresses specialty projects in a timely and thoughtful manner. They work with a variety of industries, including storage facilities, big box and retail, hardware and warehouse, property management, multi-family properties, and medical facilities such as med-tail, urgent care, and healthcare. Onsite Pros is committed to providing high-quality services and supporting its clients in achieving their business goals. With their expertise and experience, they have become a trusted partner for businesses looking to reimagine and revitalize their operations. By choosing Onsite Pros, clients not only receive exceptional service but also support a woman and minority-owned business, which can be a rewarding experience. Onsite Pros' mission is to provide innovative solutions that meet the unique needs of each client, and their team is dedicated to delivering outstanding results. Whether it's a small project or a large-scale rollout, Onsite Pros has the expertise and resources to bring their clients' vision to life. With their comprehensive services and commitment to excellence, Onsite Pros is the ideal partner for businesses seeking to transform their operations and create a lasting impact.
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Customer Reviews
1 total reviews
Kaitlyn Ramirez
June 06, 2025Overpromised, Underdelivered: A Disappointing Experience with Onsite Pros
I'm writing this review as a warning to others: beware of Onsite Pros' glossy marketing and promises of 'unforgettable customer experiences.' Our company, a medium-sized retail chain, hired them for a store refresh project, expecting a seamless and efficient process. What we got was a mess. First, the communication was subpar. Our project manager would often take days to respond to emails, and when they did, it was always with a generic, unhelpful answer. The actual work was slow, with constant delays and excuses. We were initially told the project would take 6 weeks; it ended up taking over 4 months. The quality of the work was also questionable. The new equipment they installed was faulty, and the 'low voltage' work they did caused issues with our lighting system. When we brought these problems to their attention, they seemed put off, as if we were the ones who had done something wrong. The final bill was also significantly higher than the initial quote, with 'unexpected' expenses that seemed very much expected to us. Throughout the process, we felt like we were just another cog in their machine, not the valued clients they claimed we were. If you're looking for a reliable partner for your facilities management and construction needs, I'd advise looking elsewhere. Onsite Pros may have a compelling story and mission, but their execution falls far short of their promises.
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Based on 1 reviews