Kampgrounds of America, Inc.
About This Business
Kampgrounds of America, Inc. (KOA) is a leading provider of camping facilities and outdoor recreational activities. With a strong focus on community and customer experience, KOA invites campers to share their stories, photos, and videos, and offers a range of resources and tools to enhance the camping lifestyle. From deluxe cabins and camping cabins to tent camping and RV sites, KOA provides a variety of accommodations to suit different needs and preferences. The company also offers a range of amenities, including campfire cooking ideas, RV insurance, and maintenance services. KOA has a strong commitment to safety and provides a checklist for campers to ensure their RVs are road-ready. With hundreds of locations across the US and Canada, KOA is a popular destination for families, outdoor enthusiasts, and anyone looking to connect with nature. The company's mission is to provide a fun and welcoming experience for all campers, and to help people create lasting memories with their loved ones. Whether you're a seasoned camper or just starting out, KOA has something for everyone. With its rich history, commitment to quality, and dedication to customer satisfaction, KOA has become a trusted name in the camping industry. The company's website and mobile app provide a wealth of information and resources, including camping news, tips, and recipes, as well as tools for planning and booking trips. By joining the KOA community, campers can connect with like-minded individuals, share their experiences, and enjoy exclusive rewards and benefits. With its strong focus on community, quality, and customer experience, KOA is the perfect choice for anyone looking to get outdoors and enjoy the great outdoors.
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Customer Reviews
1 total reviews
Jen Wilson
June 09, 2025Disappointing Experience at KOA - Not What We Expected
We've been loyal customers of Kampgrounds of America for years, but our latest visit to their location in Yellowstone was a major letdown. As a family of four, we booked a deluxe cabin expecting a fun and comfortable stay. However, upon arrival, we found the cabin to be smaller than advertised and not as clean as we'd hoped. The beds were uncomfortable, and the kitchen utensils were outdated. The campfire cooking ideas they provided were great, but the execution was lacking - the fire pit was dirty, and the wood was damp. The RV insurance and maintenance services they offered seemed like an upsell, and we didn't appreciate the pushy sales pitch. We tried to make the most of our stay, but the constant noise from the nearby highway and the rowdy neighbors made it difficult to enjoy the great outdoors. The KOA app was also glitchy, and we had trouble booking activities and accessing our account information. For a company that prides itself on community and customer experience, we felt like just another number. The safety checklist they provided was thorough, but it didn't make up for the overall lack of attention to detail. We're disappointed in the decline of quality and service at KOA and will be taking our camping trips elsewhere in the future. Maybe it was just an off day, but we can't recommend this location to others.
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Review Statistics
Based on 1 reviews