Brickwood Property Management
About This Business
Brickwood Property Management is a trusted and well-established full property management service provider, developer of rental townhouse communities, and builder of new single-family homes in Rochester, NY. With over 30 years of experience, the company has built a reputation for superior customer service and efficient management. Brickwood Property Management currently manages over 200 units, maintaining a nearly 99% occupancy rate. The company's team of highly experienced professionals works to accommodate the needs of renters, rental property owners, and those looking to build their dream home. Brickwood's new home construction division, Lifestyle Builders, offers high-quality construction and management services. The company's mission is to make life easier for its clients by employing state-of-the-art technology and years of experience. Whether it's managing rental property investments or streamlining the home search process, Brickwood Property Management is dedicated to helping its clients achieve their goals. The company's founder and CEO, Mark VanEpps, started the business in 1981 after completing his Army service. He began with painting jobs and eventually grew the business to include remodeling, building single-family homes, and developing rental townhouse communities. Today, Brickwood Management Corp is the parent company to Lifestyle Builders and multiple townhouse projects. With a focus on customer service and efficient management, Brickwood Property Management is the go-to choice for property management and new home construction in Rochester, NY. The company's commitment to its clients is evident in its nearly 99% occupancy rate and its reputation for superior customer service. By choosing Brickwood Property Management, clients can trust that their properties are in good hands and that they will receive the best possible service. The company's team is dedicated to making the rental and home-buying process as stress-free as possible, and its state-of-the-art technology ensures that clients have access to the latest tools and resources. Whether you're a renter, a rental property owner, or looking to build your dream home, Brickwood Property Management is the perfect choice. With its experienced team, commitment to customer service, and efficient management, the company is well-equipped to handle all your property management and new home construction needs.
Categories
Customer Reviews
1 total reviews
Samantha Jenkins
June 05, 2025Disappointing Experience with Unfulfilled Promises
I'm extremely dissatisfied with the service I received from Brickwood Property Management. As a renter, I was initially impressed by their reputation and the amenities they offered, but my experience was marred by poor communication, unfulfilled promises, and a general sense of disorganization. The property I rented had several maintenance issues that took weeks to resolve, and the staff seemed unresponsive to my concerns. Despite their claims of 'superior customer service,' I felt like I was just a number to them. The online portal they use for rent payments and maintenance requests is clunky and often malfunctioning, which added to my frustration. For a company that prides itself on 'state-of-the-art technology,' I expected a much smoother experience. The nearly 99% occupancy rate they boast about seems more like a statistic they use to impress potential clients rather than an actual reflection of their commitment to customer satisfaction. Overall, I would not recommend Brickwood Property Management to anyone looking for reliable, customer-centric service.
Is this your company?
Take control of your business profile and manage customer reviews.
What you get:
- Manage your business profile
- View all customer reviews
- Option to remove inappropriate reviews
- Priority support
Review Statistics
Based on 1 reviews
Company Information
Address
25 Silverlight Way, Rochester, NY 14624
Phone
Added
June 05, 2025