24/7 Fitness

Underwhelming Experience at 24/7 Fitness

I've been a member of 24/7 Fitness for a few months now, and unfortunately, my experience has been a letdown. The 'flexibility and freedom' they promise sounds great on paper, but in reality, the equipment is often outdated and the facilities can get really crowded, especially during peak hours. I've had to wait for machines more times than I can count, which defeats the purpose of having 'open hours with no limitations.' The classes are also not as diverse as they claim, and I've found myself doing the same routine over and over. The goal planning sessions they offer are a nice touch, but the trainers seem more interested in selling you additional services than actually helping you achieve your goals. For a gym that prides itself on being 'people-focused,' I've found the staff to be somewhat impersonal and not very responsive to feedback. Maybe I just got lucky with the locations I've visited (Lakeside Center in Whitby and Oxford Street in Tawa), but the cleanliness and maintenance of the facilities have also been subpar at times. All in all, while 24/7 Fitness has a great mission and affordable prices, the execution falls short in many areas. Unless they revamp their equipment, classes, and customer service, I'd caution potential members to explore other options.