10th Floor
About This Business
10th Floor is an e-commerce company specializing in the sale of high-quality products, including the RIVA 80MM, UPTOWN 100MM, and MIDNIGHTS 100MM. With a strong online presence, the company aims to provide its customers with a seamless shopping experience, offering various payment options such as credit or debit card, Paypal, and GooglePay. The company also includes duties and taxes in the purchase price, ensuring that customers are not surprised by hidden fees on delivery. However, orders shipped to the European Union may be subject to customs duties, taxes, or import fees upon arrival, which are the responsibility of the recipient. 10th Floor values transparency and recommends that customers contact their local customs office for more information before placing an order. The company offers free UK shipping and express delivery, as well as free shipping on orders over $350, with all duties included. Customers can also take advantage of the 'buy now, pay later' option with Klarna, Clearpay, and Paypal. With a 14-day return policy, customers can shop with confidence, knowing that they can easily arrange a return if needed. 10th Floor's commitment to customer satisfaction and its wide range of products make it a popular destination for online shoppers. The company's mission is to provide excellent customer service, high-quality products, and a hassle-free shopping experience. By shopping at 10th Floor, customers can enjoy a convenient and secure online shopping experience, with the knowledge that they are purchasing from a reputable and customer-focused company. With its strong product offerings and customer-centric approach, 10th Floor is well-positioned to continue to grow and succeed in the e-commerce market.
Customer Reviews
1 total reviews
Astrid Blackwood
June 09, 2025The 14-Day Return Policy Was Not as Seamless as Advertised
I recently had the misfortune of shopping at 10th Floor, and my experience was a perfect storm of disappointment and frustration. The website promises a hassle-free shopping experience, but what they don't tell you is that their customer service team seems to be non-existent. I ordered the RIVA 80MM, which arrived promptly, but unfortunately, it was the wrong color. I thought, 'No big deal, I'll just use their 14-day return policy.' Oh, how wrong I was. The return process was a nightmare. First, I had to wait for what felt like an eternity to get a response from their team, only to be told that I had to pay for the return shipping myself. When I politely pointed out that this contradicted their website, I was met with radio silence. It took multiple emails and a threatening tweet before they finally agreed to send a return label. By that point, I had already been charged for the item and was out of pocket for the initial shipping. To add insult to injury, the 'buy now, pay later' option with Klarna, which I had opted for, did not work as smoothly as promised, and I ended up being charged interest on my purchase before I could even return the item. The whole ordeal has left a sour taste in my mouth, and I would not recommend 10th Floor to my worst enemy. Save your sanity and shop elsewhere.
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Review Statistics
Based on 1 reviews